A few explanations...
An international standard is a document, established by consensus and approved by a recognized body, that provides, for common and repeated use, rules, guidelines or characteristics for activities or their results, guaranteeing a level of optimal order in a given context. International standards are adopted by international organizations with prescriptive activities (ISO) and are made available to the public. A standard may be made mandatory in accordance with a regulatory text or legal decree. [ISO/IEC guide 2]
An industry standard is the result of a more limited consensus than for an international standard; it is developed between manufacturers rather than national agencies based on specifications imposed by the market.
A certification programme is an initiative whereby a candidate is evaluated by a third party that certifies in an impartial manner conformity with specific requirements.
Security concerns the prevention of voluntary acts that inflict bodily and psychological harm on customers in a hotel as well as damage on their personal property.
Safety concerns the prevention of accidents (unintended events) that may inflict bodily and psychological harm on a customer during a stay in a hotel.
On this website, when the word risk management is used alone, it includes all three elements of the InSCeHo standard: security, fire safety and crisis management. Crisis management is refered as part of security expertise.
InSCeHo is a certification programme involving security, safety and crisis management preparation mechanisms implemented by hotels for the protection of customers and their property.
This programme consists of:
- A reference system designed by confirmed experts in the hotel industry and security. This reference system, or standard, serves as the basis for evaluation and issuance of the label.
- Inspection of the hotel.
- Issuance of an impartial certificate confirming conformity with the requirements of the reference system.
The InSCeHo certification programme was developed by following the recommendations of the ISO 17067 standard.
InSCeHo certification aims to facilitate the hotel selection process for customers (professional and individual), on the one hand, and provide a tool for objective comparison of hotel offerings in terms of security and fire safety at the national, regional, and international levels, on the other hand.
The objective of certification is to:
- Address the security and fire safety requirements of end customers (business travellers and tourists) of hotels as well as intermediaries (companies, tour operators and travel agencies) whose legal liability could be incurred in the event of an incident;
- Enable hotels that want to provide their customers with high level of risk managment to enhance their efforts through the certification process.
The InSCeHo standard is a set of three types of criteria (technical resources, human resources and organizational/procedural resources) to satisfy four security objectives (protect, monitor, manage and intervene).
These criteria are classified into eight areas:
1. Perimeter of the hotel and outside access
2. Exterior and interior car parks
3. Reception lobby
4. Lounges and other interior spaces accessible to the public
5. Room corridors
7. Central resources (video surveillance, power, etc.)
Some of these criteria form the basis of certification by their binding nature. In addition, there are optional criteria that make it possible to allow for the great diversity of hotel infrastructure and the threat level for the region in which the hotel is located.
The InSCeHo certification programme is aimed at all hotel establishments, whether independent or members of networks (franchises, managed or subsidiaries of international hotel groups), regardless of level of quality (from the most economical to palaces), irrespective of customer base (business or leisure, group or individual), regardless of type of infrastructure, and regardless of geographical location (in town, by the sea) in Africa.
The InSCeHo Business label is a progression from the InSCeHo label involving security criteria that correspond to the specific service expectations of business travellers. The InSCeHo Business label includes all the criteria necessary for obtaining the InSCeHo label, to which are added additional criteria involving, in particular, meeting rooms, airport pickup and resources available to business travellers to protect the information they carry.
Candidate hotels freely choose to apply for either label.